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Return Policy

Danove® extends to each customer a quality satisfaction guarantee on every product we sell. In the unlikely event that it may be necessary to return an item, please email with your name, invoice number and a brief description of the product you would like to return. All returns require a return authorization number that must be obtained in advance from Danove. Return authorization number must be placed on all cartons being returned and clearly visible. Danove® will not accept unauthorized returns. Returns must be made within 30 days of delivery based on the conditions detailed below.

Returns must be 100% complete, in original and resalable condition. Product requiring assembly can not be returned if assembled. Product must be returned in original boxes and packing material, have original UPC codes on the factory boxes, contain all manuals, registration cards, and accessories as applicable. All returns are subject to a 20% restocking charge. We reserve the right to refuse a return on any product that does not meet these requirements. Danove® is not responsible for return shipping costs and is not responsible for any shipping damage. Returns must be made within 30 days of delivery in order to receive any consideration of a refund. Outbound shipping charges are not refundable. If the product was purchased with "Free Shipping" and is returned, the customer will be responsible for actual shipping charges both ways. All returns paid by credit card will be subject to an additional processing charge of 3%. Danove® will pay the return shipping costs if the return is a result of our error, such as an incorrect item received.

Credits will be issued after our warehouse receives, inspects, and processes your return; however, your credit card company determines when the issued credit will be reflected in your statement. Please allow one to two billing cycles.

On all shipments to customers, we incur shipping and handling costs. If through no fault of Danove® the shipment is refused, we will charge your account for outbound and return shipping costs to recover the expenses incurred. In addition, we reserve the right to impose a 20% restocking fee. All refused upon delivery orders paid by credit card will be subject to an additional processing charge of 3%.

Damage caused by shippers must be reported and resolved with the delivering carrier or shipping company directly. All claims for discrepant material must be made within 5 days after receipt of goods, and must be exchanged or repaired.

Defective merchandise: if a product or part(s) are found to be defective within 30 days of delivery replacement product or part(s) will be sent. Please email Danove® immediately at with your name, invoice number and a brief description of the product problem. All defective product exchanges require a return authorization number that must be obtained in advance from Danove. Return authorization number must be placed on all cartons and clearly visible. Danove® will not accept unauthorized exchanges. After 30 days, any defects will be covered under the manufacturer's warranty. Any attempt to repair a defective item without authorization may void this warranty.

Thank you in advance for your understanding.

Please see our full Cancellation Policy for complete details on product cancellations under General Information in Customer Service.