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FAQ - Shopping

How do I check out?

When you have added all the items you wish to order to your shopping cart, click on the "Complete Secure Order" button on the shopping cart page and follow the instructions.

What happens after I place an order?

After you complete the checkout process, a page will appear which will display your online order invoice and includes a confirmation number. Please print this for your records. This number confirms that your order has been placed successfully. After your order has been processed you will receive a emailed order confirmation. If there are any problems with your order, one of our customer service associates will contact you by telephone or email.

Why is my shopping cart empty?

You may not have selected a quantity for the item you wish to order. At the product page, select the product or products you wish to purchase, enter the quantity you wish to order, and click on the "Add to Shopping Cart" button on the bottom of the page. This should add the selected products to your shopping cart. If your product is still not showing up in your shopping cart, your browser may not be set to accept "cookies". Our site uses cookies to keep track of the items in your shopping cart. We do not include personal or billing information in these cookies, so there is no security risk in accepting them. You may change your browser option to accept cookies in the preference menu selection for your browser.

What if I do not receive an order confirmation via email?

You should receive your online order confirmation via email within 24 hours of placing your order. However, if you do not receive this confirmation, please contact us via email at to ensure that your order was received and is being processed.

Why am I having problems ordering?

To order from our site, you need a SSL compliant browser and your browser preferences must be set to accept "cookies". For best results we recommend using Netscape Navigator 4.5 or later, or Microsoft's Internet Explorer 5.0 or later. For AOL users, we recommend the 4.0 or later AOL browser for PC's or the 5.0 browser for Macs.

Can I send items as gifts?

Yes. You can send any item as a gift. Your gift order receives special care. A gift message may be included with any order at no charge.

Can I purchase or redeem gift certificates?

It is easy to purchase a gift certificate please call 1-800-859-6399. Representatives are available to assist you from 8:00am to 4:00pm MT, Monday-Friday.

Can I order by telephone?

You can always place an order by telephone by calling customer service at 1-800-859-6399. Representatives are available 8:00am to 4:00pm MT, Monday-Friday.

What forms of payment are accepted for online purchases?

We accept Visa, MasterCard, American Express and Discover.

When will my credit card be charged?

We will obtain authorization for the credit card charges when we process your order. Authorization usually occurs within 24 hours after you place your order. If we are unable to secure authorization, you will be contacted by a Danove® customer service specialist.

What kind of browser do I need in order to make online purchases from Danove?

To make purchases online from this site, you must have an SSL-enabled browser like Microsoft Internet Explorer or Netscape Navigator. We test our site on new versions of browsers and do our best to offer optimal experience on the latest versions of all browsers & platforms. Our site is optimized for Microsoft Internet Explorer version 5.5 and Netscape 4.7. If you are using AOL and you are experiencing problems, try using Internet Explorer or Netscape Navigator on your computer while connected to AOL.

Will Danove® send an order confirmation via email?

Yes. We will send you an e-mail confirming your order within 24 hours.

How can I find out the status of an order placed online?

Please email: and request us to check your order status. We will reply promptly by e-mail. If your order has shipped you will receive an e-mail confirmation with shipment tracking numbers.

What if I have a question about a specific product?

Please email with any product questions.

How can I make a change or cancel my order?

Please see our cancellation policy.

How do I return merchandise?

Please refer to our Return Policy under General Information.